If you experienced a problem with an Adventure Touristik booking, tour, guide, transport, accommodation, payment or another travel service, tell us clearly what happened. Your complaint helps our customer care team understand the issue, review relevant information and determine the appropriate follow-up.
You can make a complaint by completing the customer complaint form on this page. Explain what happened, provide the relevant booking, tour or service details, select the complaint category and urgency, and attach supporting evidence when appropriate. Your submission can then be reviewed by the Adventure Touristik customer care team.
You can use this page when you believe there has been a problem with a service provided as part of your Adventure Touristik experience.
Complaints may relate to the quality of a service, staff or guide conduct, transport, accommodation, itinerary, booking or sales, billing or payment, refunds, safety, privacy or another service concern.
Your complaint is submitted with the information you provide.
Relevant information can be reviewed to understand the circumstances of the complaint.
We may contact you if additional information or clarification is needed.
Where appropriate, the matter can be addressed through corrective action, explanation or another suitable response.
Common questions about submitting a complaint to Adventure Touristik.
Complaints can relate to service quality, guide or staff conduct, transport, accommodation, itinerary, booking or sales, billing or payment, refunds, safety, privacy or another relevant service concern.
A booking or customer reference can help us identify the relevant service, but the form allows you to submit a complaint without it.
Yes. The complaint form allows you to describe issues involving guides, staff, drivers, transport, accommodation and other service providers.
If relevant evidence is available, you can identify it and attach a supporting file. Useful evidence may include booking or invoice information, payment proof, photographs, videos, messages, emails or witness details.
If there is immediate danger, serious injury or an emergency, seek appropriate emergency assistance first. The online complaint form should not replace emergency services.
No. Do not include unnecessary passport, identity document or other sensitive information in your complaint. Provide only information relevant to the matter you are reporting.
You can identify refund or adjustment as your preferred outcome. The complaint will then be reviewed together with the relevant circumstances and records.
For general questions or support that is not a formal complaint, you can contact the Adventure Touristik team directly.
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